A1. Choose Raccoon 2 SE if your lawn is small (under ~0.12 acre), with a simple layout (single zone or few obstacles), and you want easy setup with great value; choose T1200 Pro if your lawn is medium to large (up to ~0.37 acre), with multiple zones or a complex layout, and you want full smart control with advanced mapping.

A2. There's no need. All three models (Raccoon 2 SE, T1200 Pro) are wire-free. They use advanced navigation to map your lawn and stay within its boundaries, so there’s no complicated installation needed.

A3. Not at all. Setup is fast and simple. Use the app to map your lawn, with no digging or wire installation required. Most users can complete setup in a short time.

A4. Yes. Our robotic lawn mowers are designed to handle a wide range of lawn layouts, from small and simple yards to large and complex ones. If you're unsure which model is right for you, feel free to share your lawn size, layout, and terrain details with our support team at service@iroboup.com. We'll assess your lawn conditions and recommend the most suitable option for your needs.

A5. Yes. Raccoon 2 SE works well in small gardens, fenced areas, multi-zone or segmented lawns. You can define and manage different mowing zones through the app for more precise control.

A6. Yes. Our mowers use AI Camera Recognition and Bumper Sensors to detect and avoid over 300 types of obstacles, including pets, toys, and garden furniture. This ensures safer and smoother operation.

A7. The mower will automatically return to its charging station when the battery is low and resumes mowing after charging. It also features a rain sensor that detects rain and sends the mower back to the charging station to protect your lawn and maintain optimal performance.

A8. Yes. All models support Multi-Zone Management. You can define different lawn areas, customize mowing schedules, and control each zone via the app. Raccoon 2 SE supports up to 3 maps. T1200 Pro support unlimited map creation, ideal for more complex or larger properties.

A9. RoboUP currently ships within the continental United States. Please note that shipping is not available to remote U.S. islands and offshore territories. Shipping availability and delivery times may vary depending on your location.

→ View Shipping Policy

A10. RoboUP offers a return and refund policy for eligible orders within the specified return period. Products should be returned in acceptable condition with included accessories.

→ View Return & Refund Policy

A11. No additional accessories are required to get started, everything you need is included in the package. Optional accessories (such as garage) can help improve maintenance and extend the product’s lifespan.

A12. RoboUP robot mowers are designed for outdoor use, but heavy rain may affect mowing performance and lawn conditions. Using a mower garage can help provide additional protection from long-term weather exposure.

→ Shop mower accessories

A13. Yes. We offer free shipping on orders over $99. For orders below $99, a shipping fee of $6 usually applies. Final shipping costs are calculated at checkout based on your delivery address and selected shipping method. Please see our Shipping Policy for more details.

A14. Once your order is paid, our warehouse will require 1-2 business days to process it. After processing, a carrier will handle the delivery. You will receive an email notification with a tracking number as soon as your package is shipped.

Estimated delivery time: 3-7 business days.

Please note: Orders are not shipped or delivered on weekends or local public holidays. Delays may occasionally occur due to external factors such as severe weather or technical issues.

A15. Yes. We provide local support within US, including customer service, as well as repair and replacement assistance. If you need any help, please feel free to contact our support team at service@iroboup.com.

Estimated delivery time: 3-7 business days.

Please note: Orders are not shipped or delivered on weekends or local public holidays. Delays may occasionally occur due to external factors such as severe weather or technical issues.

A16. We support multiple secure payment methods, including: PayPal, Credit Card, Klarna, Google Pay, Apple Pay.

A17. Yes, Klarna installment payment options are available at checkout, depending on your region and payment provider.

A18. No, applicable duties and taxes are already included in the product price.

A19. All RoboUP robot mowers come with a 3-year warranty, for full details on what's included, please refer to our Warranty Policy.

A20. If you experience any issues, please contact our support team at service@iroboup.com. We provide troubleshooting, repair, or replacement services as needed.